RETURNS & EXCHANGES

We offer a two week period for exchanges or returns for a full refund, provided items are returned to our location at the buyer’s cost. Items must be in original unused condition, including packaging, to be eligible for a return.

If you wish to return your product, please email us at  info@velenda.ca.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved for the refund, a credit will automatically be applied to your credit card or original method of payment. 

Exchanges 

We will replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at info@velenda.ca and we will provide you with the additional information for the product return.